Alexis D. Hatcher

14618 Las Flores Dr., Dallas TX 75254

214-356-0397

lxshtchr@gmail.com

Objective:  Obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the best customer service and corporate goals.

Summary

·                Provide excellent internal/external customer service with a high attention to detail

·                Basic understanding in Microsoft applications; Excel, Word, Power Point, Outlook

·                Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

·                Typing 45 wpm

Education

Richland College

Assoc in Science Business Admin-will transfer to University

August 2014-Present

JJ Pearce High School

General Studies; AP Math

2013

Work Experience

                        AT&T, Richardson, Texas                                                               September 2014 – Present

·               Provide excellent customer service and technical support consistently

·               Diffuse upset customers and resolve issues within the call effectively

·               Ask relevant probing questions to determine issues and provide a resolution for every phone caller

·               Support customer with managing AT&T U-verse account

·               Skilled in multi-tasking, data entry and contributing to a team atmosphere

·               Support team members regarding up to date process changes, information sharing, team updates

·               Excel management expectations of call metrics on a consistent basis

Jake’s Burgers

·                Provide excellent customer service

·                Manage multiple tables/customers

·                Maintain positive atmosphere in a fast paced environment

April 2014-June 2014

Jason’s Deli

·                Verified details for all outgoing orders and provided quality control for final product

·                Provided customer support for large volume clients

·                Managed and balanced cash/credit to register receipts on multiple tills

·                Train new employees on company processes and procedures

·                Resolve customer complaints

2011-2013

References Available Upon Request